Patients and Employees Satisfaction and Opinion Surveys unit (ESOPE)

Our work 

Within the DESS’s Healthcare evaluation unit (UES), the Patients and Employees Satisfaction and Opinion Surveys unit (ESOPE):

  • designs and carries out opinion, patients/professionals experience, and satisfaction surveys;
  • offers an advising and supporting platform in questionnaires methodology (designing and administering of questionnaires, analysis of results), in all fields linked with attitudes, experiences and opinions;
  • carries out research with the aim of improving the tools used to measure opinion and satisfaction, and of understanding the processes associated with patients and professionals satisfaction.

Our missions

Advising and supporting questionnaires methodology
ESOPE specialises in designing questionnaires and carrying out questionnaire-based surveys. We offer advice and support at any level of any project aiming to measure attitudes, experiences and opinions of patients, third parties, professionals, or within the general population on a question about healthcare. We can design and/or administer a questionnaire, and analyse the results.

Measuring patients satisfaction and experience
As the centre of expertise for measuring patients satisfaction in Switzerland, ESOPE is approved by the  Association nationale pour le développement de la qualité dans les hôpitaux et les cliniques (ANQ) (National association for the development of quality in hospitals and clinics).The unit thus carries out various hospital patients surveys, including within the CHUV.

Measuring professionals satisfaction and occupational psychosocials risks
Simultaneously, ESOPE specialises in measuring satisfaction and well-being at work and carries out satisfaction surveys tailored to the context of the commissioning institutions. is commissioned Besides the CHUV, ESOPE has carried out professionals surveys for cantonal institutions and foundations (e.g. Department of Infrastructure and Human Resources, Vaud Police, Addiction Valais).

Other missions
ESOPE also carries out opinion and satisfaction surveys tailored to its clients’ specific needs within other populations. The following institutions have commissioned such work from ESOPE: Association vaudoise d’établissements médico-sociaux [Vaud association of care homes], Fédération des hôpitaux vaudois [Vaud hospitals federation], and regional home care organisations

Who is ESOPE for?

The services provided by ESOPE are mainly aimed at hospitals and other public institutions and administrative bodies, as well as at private organisations, foundations and companies.

Why commission us?

Because of its affiliation to the Center for Primary Care and Public Health (Unisanté) – University of Lausanne - Switzerland and UNIL, ESOPE can ensure:

  • excellent knowledge of the concepts linked to the commissions (e.g. patients satisfaction, well-being at work), updated by a constant monitoring of scientific progress 
  • methodological expertise in the management of quantitative surveys (design of paper or electronic questionnaires: design, logistics, and analysis) and qualitative surveys (interviews and/or focus group: framework development , conducting interviews, analysis)
  • rigorous data analysis, whether quantitative or qualitative
  • Disciplinary diversity allowing to work for a variety of institutions
  • Security for surveys data.

Contact

esope@chuv.ch

Tel: + 41 21 314 77 25

More about work commissioned to IUMSP  

Domaines d'activité: 

                         

IUMSP | www.iumsp.ch
Institute of Social and Preventive Medicine
Route de la Corniche 10, 1010 Lausanne - Switzerland
+41 21 314 72 72 | iumsp@chuv.ch

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